UCD and Oracle granted SFI Industry Supplement Award
From Silicon Republic
The SFI Industry Supplement Award to UCD under Lero, the Irish Software Engineering Research Centre, will look at ways to automate the identification and resolution of IT systems error messages in call centre, help desk and IT support environments.
Professor Paddy Nixon, leader of the UCD Systems Research Group and the Autonomic strand of LERO said: "By embedding problem diagnosis in software, our goal is to greatly reduce the costs in both time and money associated with system downtime."
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