From Synergy, Sep 2006 Edition
...In Ireland: An SMS enquiry service launched in early-2005 by Ireland’s Office of the Revenue Commissioners allows taxpayers to claim credits and request tax forms and information leaflets by sending text messages from their mobile phones. Callers simply have to give a personal identification number and the relevant service code.
The tax collection agency also uses text messaging to confirm the status progress of tax credit claims. In the first two weeks of the new SMS service, the Office received more than 8,000 text enquiries, as many as came in by telephone.
The successful launch of this service confirms the untapped potential of mobile government ("m-government") services. A recent survey found that 48% of Irish respondents were keen to request information by SMS, deeming this easier than sending an e-mail or visiting a website. Within the 15-24 year old age group, the figure was 61%.
See the full article at the IDABC - Interoperable Delivery of European eGovernment Services to public Administrations, Business and Citizens website