Skip to content. | Skip to navigation

Personal tools
Sections
You are here: Home news 36 hr web site outage

36 hr web site outage

Microsoft updates KB941644 and KB943485 crash web services: unrecoverable.

Installation of Microsoft patch/updates on 16/01/2008 caused irrecoverable corruption of web services on the server

Symptoms:

HTTP services were blocked and unreachable to configure or view.

All services in Services applet appear to run normally, however open/configuring services hangs each applet including the network configuration control panel, firewall control panel, IIS and IPSEC services.

No meaningful message in events file.

Cannot back-out the updates, patch removal fails as uninstall service stalls/hangs on inspecting current configuration step.

Resolution:

The nuclear option (reinstallation of OS).

Upon applying the sequence of updates I note that KB941644 and KB943485 have been superceded by SP3. It appears the mandarins in Redmond addressed the problem we encountered in the service pack.

  1. b. The same or similar problem has been widely reported on administrator forum sites, some admins were able to back out the updates, our situation appears to be a worst case example.

Cost:

  1. hours outage. 2 days effort.
« February 2016 »
February
MoTuWeThFrSaSu
1234567
891011121314
15161718192021
22232425262728
29
Upcoming Events
Through the eyes of others: how onlookers shape the use of technology at work Feb 17, 2016 02:00 PM - 03:00 PM — 1.015, WBS
Microsoft - 'How we build software' Feb 23, 2016 03:00 PM - 04:00 PM — Room B0.02, Computer Science Building, UCD
Workday - 'How we build software' Mar 03, 2016 03:00 PM - 04:00 PM — Room B0.02, Computer Science Building, UCD
Storyful - 'How we build software' Apr 04, 2016 03:00 PM - 04:00 PM — Room B0.02, Computer Science Building, UCD
IFIP WG8.2 Working Conference, Dublin 2016 Dec 09, 2016 - Dec 10, 2016 — Dublin, Ireland
All events…