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Country Selection and IT Outsourcing

Is offshore IT outsourcing (ITO) activity linked with social conditions in supplier countries?

Event details

When

Jan 24, 2017
from 12:00 PM to 12:30 PM

Where

Lecture Theatre 1, UCD Smurfit Graduate School of Business, Blackrock.

Contact Name

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An open invitation to "Country Selection and IT Outsourcing" - all welcome. Please forward. Speaker: Allen Higgins When: Midday (12:00-12:30), Tuesday 24th January, 2017. Where: Lecture Theatre 1, UCD Smurfit Graduate School of Business, Blackrock, Dublin, Ireland.

In this talk we ask; are offshore IT outsourcing (ITO) and IT mediated business process outsourcing (BPO) linked with social conditions in supplier countries? We compare international outsourcing indices produced by consulting firms, with country-level social data obtained from international data sets. We find that two country attractiveness factors (financial attractiveness and people & skills) are correlated with three international data sets (child mortality rate, life expectancy and unemployment). We conclude that higher commercial attractiveness raking is associated with lower socio-economic performance; in effect, poverty makes some destinations appear more financially attractive.

In light of these findings further investigations are proposed to better understand the impacts of offshore outsourcing activity in destination regions. This involves investigating linkages between country attractiveness for ITO/BPO activity and country social performance and how they change over time; and to seek additional sources of reliable international economic data for ITO/BPO activity.

Previously presented at the 27th Australasian Conference on Information Systems 2016.

Download a copy of the paper from ResearchGate.

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