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Frank Frößler

Research Assistant, Management Information Systems Group

Academic Qualification

2004, Degree in Business Administration (Diplomkaufmann), University of Cologne.

2008, PhD, University College Dublin

Biographical Summary

I studied Business Administration at the University of Cologne and the National University of Singapore with an emphasis on Information Systems, Media Management, and Human Resource Management before I joined the Department of Management Information Systems (UCD) in September 2004 as a full-time PhD student.


Real-time collaboration (RTC) technology is a new genre of information and communication technology which has its roots in both the telecommunications and groupware market. So far, discussions surrounding RTC are rather undifferentiated and regard the technology as a universally applicable remedy for a broad spectrum of social, organisational, and technological issues. This thesis aims to contribute to our understanding of RTC by investigating the enabling and constraining capabilities of RTC, the implications of the technology on people’s life world, as well as the implications of the socio-organisational dimension on RTC use.

As part of the research, two in-depth case studies were conducted to analyse the use of RTC within software development projects. Data collection included interviews, observations, documentation, and communication protocols of RTC conversations. The two companies did not only differ regarding their socio-organisational context but they were also examples of innovative and conservative RTC use.

Drawing upon a practice theoretical lens which explicates concepts such as knowledge, power, awareness, and materiality, the analysis seeks to develop a better comprehension of RTC. More specifically, the discussion conceptualises the dynamic element introduced by RTC into work practices. Furthermore, the argument is concerned with the role of RTC- mediated practices for the production of awareness and the sensation of co-presence in co- located and dispersed settings. Finally, broader socio-organisational practices are examined which either facilitate or impede an open and experimental engagement with RTC.

Informed by the empirical results and the analysis, the thesis gives some recommendations for practitioners. In particular, it describes the collaborative achievement of balancing organisational designing and constant opportunities for change as a process which needs to be continuously negotiated between management and users.


Frank Frößler (2010) Communication Genres for Dispersed Real-Time Collaboration (RTC): The Role of Presence and Awareness, International Journal of e-Collaboration (IJeC) (6:3), pp 1-21.

Higgins, A, Vidolov, S, and Frößler, F (2008) Hospitality Analysis of IS Innovation : Analyse de l'hospitalité des innovations technologiques In: Twenty Ninth International Conference on Information Systems, pp. 1-9, Paris, France

Frößler, F., and Klein, S. "Assessment of the Development Trajectory for Real-Time Communication: Research Report on a Delphi Study," eJOV (10) 2008, pp 3-71.

Frößler, F. (2008) A Practice Theoretical Analysis of Real Time Collaboration Technology: Skype and Sametime in Software Development Projects, Cuvillier, Göttingen (PhD thesis, University College Dublin).

Higgins, A., Vidolov, S., Frößler, F. & Mullaney, D. (2008) Xenia: A Metaphor for Sense-Making and Acting in IS Innovation. IFIP 8.6, Open IT-based innovation: Moving towards cooperative IT transfer and knowledge diffusion. Madrid, Spain, Springer.

Klein, S. & Frößler, F. (2008) „Real-time communication” - Kritische Reflektion der Leitbilder aktueller technischer Entwicklungen im Bereich von Kommunikations- und Kollaborationssystemen. IN HUBIG, C. & KOSLOWSKI, P. (Eds.) Maschinen, die unsere Brüder werden: Mensch-Maschine-Interaktionen in hybriden Systemen. Wilhelm Fink.

Riemer, K. & Frößler, F. (2007) Introducing Real-Time Collaboration Systems: Development of a Conceptual Scheme and Research Directions. Communications of the Association for Information Systems, 20, article 17.

Riemer, Kai; Klein, Stefan; Frößler, Frank (2007): Towards a practice understanding of the creation of awareness in distributed work; in: 28th International Conference on Information Systems (ICIS), Montreal, Dec 8-12.

Frößler, F., and Riemer, K. (2007)"Presence-Based Real-Time Communication (RTC)," in: Encyclopaedia of E-Collaboration, N. Kock (ed.).

Frößler, F., Rukanova, B., Higgins, A., Klein, S. & Tan, Y.-H. (2007) Inter-Organisational Network Formation and Sense-Making: Initiation and Management of Public-Private Collaboration. The 20th Bled eConference. Bled, Slovenia.

Riemer, K., Frößler, F., and Klein, S. "Real-Time-Communication with Skype - Modes of Use in Distributed Teams," 15th European Conference on Information Systems (ECIS), St.Gallen (CH), 2007.

Frößler, F. (2006) Communication Genres For Dispersed Collaboration: Towards an Understanding of Presence and Awareness. Twenty-Seventh International Conference on Information Systems (ICIS). Milwaukee, Wisconsin.

Frößler, F. (2006) Genres for Dispersed Multi-Project Collaboration with Real-Time Communication Technology: An Exploratory Study. Irish Academy of Management Conference. Cork, Ireland.

Klein, S. & Frößler, F. (2006) Assessment of the Development Trajectory for Real-Time Communication: A Delphi Study. Irish Academy of Management Conference. Cork, Ireland.

Riemer, K. & Frößler, F. (2006) Presence-based, Context-aware Real-Time Collaboration (RTC): Research Directions for a new Type of Information System, 19th Bled eConference, Bled, Slovenia,

Frößler, Frank (2004): Entwicklung konzeptioneller Modelle für den Einsatz von virtuellen Teams. Master thesis, University of Cologne.


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